Reference

mega228 Privacy Policy for Indonesia

The mega228 Privacy Policy explains exactly what personal data we collect when you open an account, how we store it, and who may access it — where local…

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REACH US ON PRIVACY

Contact us about your privacy rights

If you want to review, correct or request deletion of your personal data held by mega228, our dedicated privacy contact path is available around the clock. You can reach the team through live chat directly from your account dashboard, by email at our privacy address, or through our 24-hour support line. Responses to formal data requests are processed within five business days, and we confirm receipt within 24 hours of your message arriving.

Team online

Live Chat (24 hours)

Open your account dashboard and tap the chat icon at any hour to raise a privacy question or submit a data-access request directly to our support team.

Email Privacy Request

Send a written data request to our privacy email address. Include your registered phone number so we can locate your account and respond within five business days.

Account Settings Path

Navigate to Settings, then Privacy in your account to download a summary of the data we hold, or to initiate an account-data deletion request without contacting support.

DATA HANDLING STANDARDS

How we secure and manage your information

Our data-handling practices cover six areas that matter most to your account: what we collect, how cookies work, how long we keep records, how wallet data is stored, who internally can access…

Account Data Collection

We collect your phone number, verified name and email at registration. Payment method details — such as your DANA or OVO wallet ID — are added when you link a wallet to your account.

Cookie and Session Policy

We use session cookies to keep you logged in across pages and analytics cookies to measure which lobby sections load slowest on your device. You can disable analytics cookies in your browser without losing account access.

Data Retention Rules

Active account records are held for the life of your account. After closure, transaction logs are retained for the period required under applicable rules, which depends on local law in Indonesia.

Wallet and Payment Security

GoPay, QRIS and bank transfer details are encrypted at rest. We never store full card numbers; only tokenised references used to match your deposit receipt to your account balance.

Internal Access Controls

Only account-security and finance staff with verified need can view your personal file. Access is logged and audited monthly; no marketing team member can query individual account records.

Requesting Changes or Deletion

Submit a correction or deletion request via live chat or the Settings path in your account. We process changes within five business days and confirm completion by the contact method you registered.

Common questions about the mega228 Privacy Policy

Below are the questions we receive most often about how mega228 handles your data. If your question is not answered here, reach out via the live chat path described in the contact section above.

We collect your mobile number during phone verification, your verified full name, email address and — once you link a payment method — your DANA, OVO or GoPay wallet identifier. Device type and login timestamps are also logged for security purposes.

We do not sell your data. We share limited details only with payment processors — such as the QRIS gateway or virtual account provider — strictly to complete your deposit or withdrawal, and with fraud-detection services where local law permits.

After account closure, we retain transaction records for the retention period required by applicable rules, which depends on local law. We delete profile data such as your name and contact details after the mandatory hold period ends.

Yes. Navigate to Settings, then Privacy in your account dashboard to download a structured summary of your data. Alternatively, email our privacy address with your registered phone number and we will send your file within five business days.

Your DANA and OVO wallet identifiers are encrypted at rest and used only to match deposit receipts to your account. We never display full wallet numbers to support staff; only the last four digits appear in your transaction history.

We use two types: session cookies required to keep you logged in, and optional analytics cookies. You can disable analytics cookies in your browser settings at any time without affecting account login or your ability to deposit via GoPay or QRIS.

Open the live chat from your account dashboard at any hour and select the Privacy topic, or send an email with your registered phone number. We acknowledge privacy complaints within 24 hours and aim to resolve them within five business days.

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